Delivery Information
Whether for deliveries in Belgium or abroad, we work with Bpost. You can choose the delivery method that suits you:
1. Home delivery
As soon as your order is shipped, you can track your package using the online tool Track Order or through the app My bpost. In this way, you are informed in real time of the status of your package.
We process and ship orders during our business hours (Monday through Friday 9:00 a.m. to 17:00 p.m., excluding holidays). We make every effort to ship your order the day after we receive your payment.
For home deliveries in Belgium, if you are absent during the postman's visit, he will leave a notice of absence in your mailbox. You will then have the choice between:
- Come and collect your parcel from the post office or post office indicated.
- Or ask the postman to come back. The request can be made by telephone (022 01 23 45) or online
Delivery times are 1 working day for Belgium, 3 days for Europe and 5 to 8 for the rest of the world. For more specific information, please consult this page: https://www.bpost.be/sites/default/files/product/ListePays_FR-bpackWorld.pdf
This is an estimate, we are not responsible for delays attributable to the carrier or additional delays caused by customs checks inherent in each destination country.
SHIPPING & COUNTRY
Home delivery in Belgium.
Home delivery for the rest of the world
2. Delivery to a collection point
As soon as your order is ready for collection, you will receive an automatic email from the collection point of your choice. Your package will be stored there for 14 days. A reminder will be notified if you have not received your package during this period. No refund of the order may be required in the event of non-compliance with the time limit for the collection of your package.
We advise you to bring your identity card in order to be able to collect your order.
SHIPPING & COUNTRY
Collection point in Belgium
Collection point abroad
Only valid in France, Luxembourg and the Netherlands.
